"People Skills" is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, and dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful, emotionally charged situations.
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Good for people who need to learn communication skills in America
评分觉得这本书最重大的意义在于教人去assert himself..坚持自己&抒发己见
评分关于Listening的章节收益良多。
评分非常好的心理学著作；有深厚的理论基础，也有丰富的实践~very insightful!
评分The alternative for being submissive or aggressive: assertion
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