Chapter 1 Introductions簡介 Introducing Yourself自我介紹 Introducing Your Company介紹公司 Introducing Your Products介紹産品Chapter 2 Meeting會議 Arranging Meetings安排會議 Agreeing to or Rejecting Proposed Meeting Times同意或拒絕所提議的會議時間 RescheduIing and Canceling Meetings改期和取消會議 Outlining Agendas議程大綱Chapter 3 Business Travel Plans商務旅行計劃 Making Travel Arrangements安排行程 Dealing with Hotel Reservations處理飯店預約 Confirming an Itinerary確認行程Chapter 4 Recommendations建議 Asking for Recommendations尋求建議 Making Recommendations提齣建議Chapter 5 Invitations邀請 Making an Invitation提齣邀請 Responding to Invitations迴復邀請Chapter 6 Inquiries詢問 Inquiring about Product Information詢問産品資訊 Requesting a Quotation/Quote要求對方報價 Responding to Inquiries迴應詢問Chapter 7 Orders下單 Placing an Order下單訂貨 Responding to an Order迴應訂單 Giving Bad News about an Order告知訂單壞消息Chapter 8 Payments付款 Asking for a Payment要求付款 Making Payment付款 Acknowledging Payment告知收到款項Chapter 9 Complaints投訴 Making Complaints投訴 Responding to Complaints迴應投訴Chapter 10 Checking Progress查核進度 Wrmng to Check on the Progress of a Project寫信詢問項目的進展 Giving Updates on Projects and AssignmentsChapter 11 Proposals提議 Making a Proposal提案 Responding to Proposals迴應提議Chapter 12 Reports報告 Writing a Report撰寫報告 Cause and Effect因果關係 Connecting Ideas連結想法 Generailzing，Clarifying，Summarizing & Concluding概括說明、闡明、概述及結論Chapter 13 SocialSituation社交場閤 Thanking感謝 Congratulating and Showing Sympathy祝賀和慰問Chapter 14 Applying for a Job應徵工作 Writing a Cover Letter撰寫求職信 Writing a Follow-up Letter撰寫後續信函Chapter 15 Negotiations協調 Making and Asking for an Offer齣價及要求報價 Setting Conditions&Making a Counter Offer設定條件與賣方還價 Accepting and Rejecting Offers接受與拒絕報價Chapter 16 Financial Matters財務事項 Budgeting編列預算 Discussing Profit and Loss討論盈利與虧損Chapter 17 Sales Correspondence銷售信函 Discussing Sales Targets討論銷售目標 Talking about Sales Promotions談論促銷活動Chapter 18 Marketing營銷 Writing about Markets and Market Share撰寫市場及市場占有率相關事宜 Writing about Brands撰寫品牌相關事項Chapter 19 Asking for Clarification要求澄清 Checking Details查核細節 Providing Clarification提供澄清Chapter 20 Technology技術 Technology and Products技術與産品 Technical Problems技術上的問題
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