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In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.
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一方面实在有些偏理论，另外一方面，又太细节和琐碎。
评分太喜欢这本书了！！！震撼灵魂！ 希望明天network能用到
评分字字玑珠
评分关于建立和维系人际关系的一本书，非常受用，适合当作工具书反复翻阅。Basic skills of a trusted advisor: earning trust; giving advice effective; building relationships. Essential elements that engender trust: credibility; reliability; intimacy; a low-level of self-orientation.
评分前20%里有不少好思想。
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