The Best Service is No Service pdf epub mobi txt 電子書下載 2024

☆☆☆☆☆
簡體網頁||繁體網頁

Bill Price

Jossey-Bass

2008-3

312

236.00元

Hardcover

9780470189085

圖書標籤: 設計

喜歡 The Best Service is No Service 的讀者還喜歡

下載链接在页面底部

點擊這裡下載

facebook linkedin mastodon messenger pinterest reddit telegram twitter viber vkontakte whatsapp 複製鏈接

想要找書就要到小哈圖書下載中心

qciss.net

立刻按 ctrl+D收藏本頁

你會得到大驚喜!!

发表于2024-09-18

The Best Service is No Service epub 下載 mobi 下載 pdf 下載 txt 電子書下載 2024

The Best Service is No Service pdf epub mobi txt 電子書下載 2024

圖書描述

在綫閱讀本書

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to “no service”: Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

The Best Service is No Service 下載 mobi epub pdf txt 電子書