Unit 1 Telephone Booking Service 電話票服務 1.1 Warm-up 1.2 Dialogues (1)Booking an Economy Flight by Telephone 電話預訂經濟艙 (2)Booking a Nonstop Flight 預訂直航班機 (3)Putting a Passenger on a Waiting List 將乘客列入等候名單 (4)Booking for a Vegetarian Passenger 為素食者訂票 1.3 Language Points 1.4 Sentence Patterns Greeting 問候 Offering Help 提供幫助 Saying Goodbye 告彆 Expressing and Answering Gratitude 錶達與迴應感激 1.5 Language Practice 1.6 Backgrounds How to Buy Air Tickets? 如何購買機票 1.7 Exercises 1.8 Supplementary Reading A Flight Attendant, to Be or Not to Be? 要不要做個空中乘務人員Unit 2 Departure(Ⅰ) 準備起飛(一)Unit 3 Departure(Ⅱ) 準備起飛(二)Unit 4 Welcome Aboard 歡迎登機Unit 5 In-flight Service(Ⅰ) 飛行中的服務(一)Unit 6 In-flight Service(Ⅱ) 飛行中的服務(二)Unit 7 Special Service 特殊服務Unit 8 First Aid 急救Unit 9 Pre-Landing 準備降落Unit 10 Arrival(Ⅰ) 到達(一)Unit 11 Arrival(Ⅱ) 到達(二)Unit 12 Customs and Security Check 海關與安檢Appendix: Interview Techniques 麵試技巧Reference 參考書目
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