Unit 1 Telephone Booking Service 电话票服务 1.1 Warm-up 1.2 Dialogues (1)Booking an Economy Flight by Telephone 电话预订经济舱 (2)Booking a Nonstop Flight 预订直航班机 (3)Putting a Passenger on a Waiting List 将乘客列入等候名单 (4)Booking for a Vegetarian Passenger 为素食者订票 1.3 Language Points 1.4 Sentence Patterns Greeting 问候 Offering Help 提供帮助 Saying Goodbye 告别 Expressing and Answering Gratitude 表达与回应感激 1.5 Language Practice 1.6 Backgrounds How to Buy Air Tickets? 如何购买机票 1.7 Exercises 1.8 Supplementary Reading A Flight Attendant, to Be or Not to Be? 要不要做个空中乘务人员Unit 2 Departure(Ⅰ) 准备起飞(一)Unit 3 Departure(Ⅱ) 准备起飞(二)Unit 4 Welcome Aboard 欢迎登机Unit 5 In-flight Service(Ⅰ) 飞行中的服务(一)Unit 6 In-flight Service(Ⅱ) 飞行中的服务(二)Unit 7 Special Service 特殊服务Unit 8 First Aid 急救Unit 9 Pre-Landing 准备降落Unit 10 Arrival(Ⅰ) 到达(一)Unit 11 Arrival(Ⅱ) 到达(二)Unit 12 Customs and Security Check 海关与安检Appendix: Interview Techniques 面试技巧Reference 参考书目
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