What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients pdf epub mobi txt 電子書下載 2024

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Scott McKain

2005-08-01 (2005年8月1日)

2005年08月

195 页

96.00

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9780785211983

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发表于2024-07-01

What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients epub 下載 mobi 下載 pdf 下載 txt 電子書下載 2024

What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients pdf epub mobi txt 電子書下載 2024

圖書描述

Scott McKain's experience as vice chairman of a rapidly growing $100 million organization, and his client relationships with the world's leading organizations, have convinced him that there is a stunning difference between what customers want and what most organizations offer. This widening gulf creates dissatisfaction, distrust, and-worst of all for any business-disloyalty.

What customers really want today is a superior client experience. Sure, they want good service, a good product, and a good price. But what creates client loyalty is the connection created by organizations through the use of these elements along with personalization, differentiation, and emotion.

length: (cm)23.9 　　　　　　　　　　　　　 width:(cm)16.1

What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients 下載 mobi epub pdf txt 電子書