1 An Overview of the Hotel Business 2 Front Office(I) 3 Front Office(II) 4 front Office(III) 5 Communications 6 Housekeeping 7 Food Service 8 Beverage Service 9 Kitchen 10 Recreation(I) 11 Recreation(II) 12 Shopping 13 Security 14 Engineering and Maintenance 15 Marketing 16 Controllers 17 General Manager Tapescript Appendix Bibliography · · · · · · (收起)