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Members for Life pdf epub mobi txt 電子書下載 2024

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Gerson, Richard F.

1999-2

232

$ 37.29

9780736000031

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发表于2024-09-16

Members for Life epub 下載 mobi 下載 pdf 下載 txt 電子書下載 2024

Members for Life pdf epub mobi txt 電子書下載 2024

圖書描述

Nearly every health and fitness club has state-of-the-art equipment, comprehensive training programmes and qualified staff. Based on the premise that customer service is critical to the success of every club, this marketing text aims to show how to develop a customer service standard that will keep members coming back once they have joined. The auth or provides a worksheet to calculate the cost of losing a member. He describes the services that members want, need and expect; identifies crucial skills from basic telephone and communication skills, to tips for managing angry members. Checklists are provided to reinforce the theory and practice.

Members for Life 下載 mobi epub pdf txt 電子書