圖書標籤: 星巴剋 領導 職業規劃 勵誌 nonfiction motivation Leadership 文化研究
发表于2024-11-07
It's Not About the Coffee pdf epub mobi txt 電子書 下載 2024
“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.”
During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world- renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee.
Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over.
This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the company’s history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as:
• Know Who You Are: Wear One Hat
When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.
• Think Independently: The Person Who Sweeps the Floor Should Choose the Broom
We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves.
• Be Accountable: Only the Truth Sounds Like the Truth
No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.
• Take Action: Think Like a Person of Action and Act Like a Person of Thought
Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, do, think. Find the balance, but act.
Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way.
霍華德·畢哈:1989年加入星巴剋,擔任高級主管,這一年,星巴剋隻有28傢分店。他曆任星巴剋銷售部和運營部的執行副總裁、國際部總裁,以及星巴剋北美區總裁。自1996年以來,他還一直是公司董事會的一員。他和妻子森恩現住在美國西雅圖市。
珍妮·哥德斯坦,是一名齣版顧問,她與眾多企業傢、商界領袖以及非營利性組織都有過閤作。她現住在紐約。
生活的大敵是漠不關心
評分make sense
評分make sense
評分豆瓣昨天發郵件告訴我這本書讀瞭兩年還在讀,於是,今天在咖啡店把剩下的看完瞭,之前感受最深的是第十章:Dare to dream:Say Yes,the most powerful word in the world.今天再讀,最喜歡的是第五章:Listen for the truth:The walls talk. 開頭即引用瞭一句佛語:Compassionate emptiness. 書裏有很多發生在星巴剋的事,挺好看的。英文非常流暢簡單,可直接讀英文版
評分豆瓣昨天發郵件告訴我這本書讀瞭兩年還在讀,於是,今天在咖啡店把剩下的看完瞭,之前感受最深的是第十章:Dare to dream:Say Yes,the most powerful word in the world.今天再讀,最喜歡的是第五章:Listen for the truth:The walls talk. 開頭即引用瞭一句佛語:Compassionate emptiness. 書裏有很多發生在星巴剋的事,挺好看的。英文非常流暢簡單,可直接讀英文版
这是一个相当欠扁的题目,但这确实是霍华德•毕哈传授给我们的成功经验之一。 为了证明这句话真实地反映了霍华德•毕哈的意思,我不得不照抄书中的部分文章:“白帽子代表的是中立、客观的思路;黑帽子代表的是某种更倾向于否定的消极思维,而绿帽子代表的是多产的、创作型...
評分 評分刚开始还以为是这本书是分享星巴克的具体成功之道,如一些出彩的营销方法,结果这本书讲的内容比我想象中要好。因为他讲的是个人价值观的,他给了我一些启示,让我需要去寻找自己的那一顶帽子。还有那个仆人式管理。 以下等我理顺一个我记录下来的东西: 1,“慈悲空”的观念就...
評分作者主要讲述了星巴克运营中对人的关注:将员工作为伙伴,建立信任;倾听客户需求,而不仅仅是卖咖啡,还增加其他的点心。这也是服务业的核心,‘’员工‘’是企业最具竞争力的资产。 由于翻译的缘故,对于作者写的"只戴一顶帽子不是很理解。是说要以个人本性来工作吧也许 但是...
評分这是一个相当欠扁的题目,但这确实是霍华德•毕哈传授给我们的成功经验之一。 为了证明这句话真实地反映了霍华德•毕哈的意思,我不得不照抄书中的部分文章:“白帽子代表的是中立、客观的思路;黑帽子代表的是某种更倾向于否定的消极思维,而绿帽子代表的是多产的、创作型...
It's Not About the Coffee pdf epub mobi txt 電子書 下載 2024