A complete text that teaches the student how to recognize emergencies and distinguish between emergency and non-emergency situations. It gives the student the knowledge and theory of emergencies and shows them what actions to take. Included in the content are how to listen and observe, empathize and deal impartially, recognize and respond to verbal and nonverbal communication, evaluate understanding of communication, use proper telephone techniques, apply principles of aseptic technique and infection control, and perform first aid and CPR.
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