With tips on eye contact, asserting oneself in uncomfortable situations, speaking directly, and giving constructive criticism, this is the essential guide to using the spoken word more effectively.

Fast and actionable tools and strategies for improving critical management skills—culled from Harvard Business School Publishing’s respected newsletters Harvard Management Update and Harvard Management Communication Letter

b>From Book News Annotation

This brief overview will help managers hone verbal and nonverbal skills in face-to-face communication. Short chapters explain salient points on using the spoken word effectively, using nonverbal communication, reading others' signals, and communicating under pressure, and touch on areas such as managing anger, detecting lying, asking questions, and persuasion. There is no subject index.

The Results-Driven Manager series is designed to help time-pressed managers hone and polish the skills they need most. Concise, action-oriented, and packed with invaluable strategies and tools, these timely guides will help managers improve their job performance today--and give them the edge they need to become the leaders of tomorrow.

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