The Managed Heart pdf epub mobi txt 电子书下载 2024

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Arlie Russell Hochschild

University of California Press

2012-3-31

339

USD 29.95

Paperback

9780520272941

图书标签: 社会学心理学情感政治情感社会学英文社会学研究历史

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发表于2024-12-25

The Managed Heart epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

The Managed Heart pdf epub mobi txt 电子书下载 2024

图书描述

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work", just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural". The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

The Managed Heart 下载 mobi epub pdf txt 电子书

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The Managed Heart pdf epub mobi txt 电子书下载

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用户评价

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读过《Strangers in Their Own Land》被人推荐的——结合两本书能看出（利用）情感消费（社会）不仅是商业化也是政治化的结果，“我不喜欢你”，所以不买你（的东西），不选你，随你怎么说；至于为什么不喜欢，与其问客体不如问自己。查了下这本书83年初版，2003、2012年再版，果然是经典

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But I guess... feelings commoditisation is a bit different from emotions commoditisation. // Emotions are presented in front of people while feelings are inside and require stimulants to initiate so as to generate (particular) feelings.

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将近四十年的研究，完全不过时。一个源头性问题依然值得思考：对「本真性」情感的需求和操控来自于主流文化中它们的缺失？ARH借用的是价值理论：The more the heart is managed, the more we value the unmanaged heart.（p.189-192）来自于Lionel Trilling的历史解释。真是如此吗？不管怎么说，很高兴ARH的几本书今年都能出版。

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"I'll be your warmth if you'll be my steadiness." "Women are more likely to be presented with the task of mastering anger and aggression in the service of "being nice." To men, the socially assigned task of aggressing against those that break rules of various sorts creates the private task of mastering fear and vulnerability."