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发表于2024-11-28
The Starbucks Experience pdf epub mobi txt 電子書 下載 2024
WAKE UP AND SMELL THE SUCCESS!
You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to
Reach out to entire communities
Listen to individual workers and consumers
Seize growth opportunities in every market
Custom-design a truly satisfying experience that benefits everyone
involved
Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.
For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.
約瑟夫•米歇利,美國著名心理學傢、“體驗式經濟”研究專傢、演講傢、資深谘詢管理顧問。客戶包括惠普、輝瑞製藥、美國花旗銀行、西聯匯款等公司。著有《讓魚飛翔:從默默無聞到舉世聞名的創業奇跡》、《金牌標準:麗思卡爾頓酒店如何打造傳奇客戶體驗》等暢銷書。
好早之前就看了这本书,一直没有来得及写书评,后天就答辩了,换换心情吧。 这本<星巴克体验>讲述的是星巴克成功的几个因素,用书中的话来说就是当成自己的事,关注细节,惊喜与愉悦,包容阻力以及留下印记。跟那本<Google成功的多少堂课>有异曲同工之妙。不过我并不认为这本...
評分 評分发现它的评分中三星占了绝对优势,其实或许它确实不怎么样,只是把绿围裙手册的内容补充扩展了一下,然后提出了一些浅显易懂的问题。但是对于第一次读管理类书籍的我来说,这已经是非常了不得的提示了。 所以鉴于个人感情还是给了四星。 自己虽然不算是星巴克的常客,但是好...
評分好早之前就看了这本书,一直没有来得及写书评,后天就答辩了,换换心情吧。 这本<星巴克体验>讲述的是星巴克成功的几个因素,用书中的话来说就是当成自己的事,关注细节,惊喜与愉悦,包容阻力以及留下印记。跟那本<Google成功的多少堂课>有异曲同工之妙。不过我并不认为这本...
評分The Starbucks Experience pdf epub mobi txt 電子書 下載 2024