Who's Your Gladys? pdf epub mobi txt 电子书下载 2024

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Suttle, Marilyn/ Vest, Lori Jo

2009-8

240

$ 25.93

9780814414392

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发表于2024-07-04

Who's Your Gladys? epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Who's Your Gladys? pdf epub mobi txt 电子书下载 2024

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Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives' buttons, one who requires a higher degree of skill to manage. One who let's just say it can be difficult. Yet how is it that some businesses prove able not only to satisfy their 'Gladys', but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, "Who's Your Gladys?" reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place.

Who's Your Gladys? 下载 mobi epub pdf txt 电子书