Clinical Communication Skills

Clinical Communication Skills pdf epub mobi txt 电子书 下载 2026

出版者:
作者:Washer, Peter 编
出品人:
页数:176
译者:
出版时间:2009-6
价格:$ 67.74
装帧:
isbn号码:9780199550463
丛书系列:
图书标签:
  • 临床沟通
  • 沟通技巧
  • 医学沟通
  • 医患关系
  • 临床技能
  • 医疗保健
  • 访谈技巧
  • 沟通训练
  • 医疗教育
  • 患者沟通
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具体描述

Clinical communication has been formally taught to medical students in the first few years of their course for several years, but it is only in relatively recent times that clinical communication has become routinely assessed. Increasingly, students recognise the fact that their 'general' communication skills do not automatically translate into effective clinical communication. This textbook reflects the shifts described above and presents the medical student with a compelling resource in a field which has come of age. Clinical Communication Skills is designed to be the first textbook of choice for lecturers and students alike, for early use in the medical degree. The book recognises that this subject is often taught in parallel with Clinical Skills, and makes appropriate links. The book is unapologetically practical in its remit - it aims to equip students to deal with all kinds of clinical encounters, and to optimise the ways in which they communicate with patients and colleagues. Coverage features written communication, and also includes presenting patients to colleagues. Importantly, the book draws on patient and service-user involvement as well as a range of professional views. Readers can listen to these original interviews which are available as podcasts on the book's Online Resource Centre. Extracts from these interviews are woven into the text of the book, and are designed in a second colour for ease of reference. Similarly, sample conversational script is printed in colour so that students can easily scan for examples of positive communication. However, a pragmatic approach is taken; coverage of what to do when things go wrong is also provided. Clinical Communication Skills assumes no prior knowledge, but the communication challenges which the book addresses do advance throughout the chapters. The book starts with the basics of why clinical communication is taught, the process of the medical interview, and taking a medical history. The middle section of the book covers how to talk with other professionals, to a diverse range of patients, to children and young people, and to people with mental health problems. The final section of the book covers information-giving skills which have become more prominent across medicine, including managing uncertainty, explaining risk, patient safety, dealing with complaints and breaking bad news. The material is written to apply to a range of settings, not limiting itself to general practice. The advice provided in the book is informed by, and acknowledges key theories and frameworks. Indeed, the Editor completed a thorough literature review to underpin the writing of the book, and links to much of this research are provided on the book's online resource centre. In terms of comprehensiveness, this text spans the undergraduate clinical communication curriculum and is benchmarked against several international statements on doctor-patient communication, including the UK consensus statement on the content of communication curricula in undergraduate medical communication (von Fragstein et al, 2008). Online Resource Centre: www.oxfordtextbooks.co.uk/orc/washer/ * 11 podcasts of interviews relaying experiences of clinical communication, supported by full transcripts of the interviews. Each podcast is designed to be c. 5 minutes long, for ease of teaching and learning. All interviewees are real people (not simulated patients or actors). Interviewees include a variety of patients, including children, and an experienced General Practitioner. The audio content is reprised in the book, in the form of selected extracts which illustrate points within individual chapters. Full transcripts of each interview are also hosted on line to facilitate closer study of the material. * Podcast introduction to the book from the Editor. * Active web links to c. 200 articles on the subject of clinical communication, accompanied by selected PubMed references. This provides a gateway to the body of literature on the subject, and is ordered by chapter for ease of reference. * Links to charities, government and non-government organisations who provide information on communication skills

《临床沟通的艺术:建立信任与促进理解的实践指南》 本书深入探讨了在医疗保健环境中至关重要的临床沟通技巧,旨在赋能医护人员,使其能够与患者、家属及同事建立更深厚、更有效的联系。我们深知,出色的沟通能力不仅是医学知识的延伸,更是提供高质量、人性化护理的基石。 核心内容概述: 本书并非一本枯燥的理论手册,而是一份贴近实践、可操作性极强的指南。我们将从以下几个关键维度,为您层层剖析临床沟通的奥秘: 第一部分:沟通的基石——理解与共情 倾听的艺术: 学习如何进行积极倾听,不仅仅是听到声音,更是理解言外之意、感受患者情绪。我们将介绍积极倾听的技巧,如目光接触、点头示意、适时反馈以及避免打断,让患者感受到被尊重和被理解。 共情的传递: 探索如何准确地识别和回应患者的情感,无论喜悦、恐惧、焦虑还是悲伤。我们将提供具体的语言和非语言表达方法,帮助您传递真诚的关怀,缓解患者的痛苦,建立情感连接。 建立信任: 信任是医患关系的黏合剂。本书将阐述如何通过透明、真诚的态度,以及专业的表现,逐步赢得患者的信任,从而提高患者的依从性和满意度。 第二部分:清晰有效的传递——语言与非语言的智慧 简洁明了的语言: 学习如何使用患者易于理解的语言,避免使用过多的医学术语。我们将提供实用的建议,帮助您解释复杂的病情、治疗方案和检查结果,确保患者真正明白。 非语言沟通的魔力: 声音的语调、面部表情、肢体语言,这些非语言信号往往比语言本身更能传达信息。本书将指导您如何运用积极的非语言信号,营造融洽的沟通氛围,并解读患者的非语言线索。 提问的技巧: 掌握开放式和封闭式提问的运用,以及如何通过提问引导对话,获取关键信息,同时避免给患者带来压力。我们将探讨如何设计问题,以更全面地了解患者的病史、生活方式及顾虑。 第三部分:应对复杂情境——挑战与解决方案 传递坏消息: 这是一个医护人员面临的严峻挑战。本书将提供一套系统的、循序渐进的沟通策略,教您如何在尊重患者的前提下,清晰、 empathetically 地传达诊断、预后及姑息治疗等信息。 处理冲突与不满: 面对情绪激动或不满的患者和家属,保持冷静和专业的态度至关重要。我们将介绍 de-escalation 的技巧,如何倾听抱怨,承认感受,并寻求建设性的解决方案。 跨文化沟通: 在多元化的医疗环境中,理解和尊重不同文化背景下的沟通习惯和价值观尤为重要。本书将提供相关的指导,帮助您跨越文化障碍,提供更具包容性的护理。 团队沟通: 临床沟通并非仅限于医患之间。有效的团队沟通是保障患者安全和提升护理效率的关键。本书将探讨医护人员之间的沟通障碍,以及如何建立顺畅、协作的团队沟通模式。 第四部分:持续成长与自我反思 自我评估与反馈: 鼓励您定期反思自己的沟通方式,并积极寻求同事或导师的反馈,从中发现改进的空间。 角色扮演与模拟: 提供一些场景化的练习,帮助您在安全的环境中演练各种沟通技巧,熟练掌握应对策略。 法律与伦理考量: 简要探讨临床沟通中的法律和伦理边界,确保您的沟通行为符合职业规范。 本书的特色: 案例驱动: 本书大量引用真实的临床案例,通过对案例的分析,帮助读者理解理论知识如何在实践中应用。 实用性强: 每一个沟通技巧都附带具体的语言示例和操作步骤,读者可立即学习并应用。 循序渐进: 从基础的倾听与共情,到复杂的情境应对,内容层层递进,易于掌握。 强调人性化: 始终将人文关怀置于核心地位,强调在技术至上的医疗环境中,人与人之间的温情与连接同样重要。 谁将受益于本书? 医生、护士、药师、物理治疗师、心理咨询师等所有临床医护人员。 医学院学生及相关专业的在读生。 在医疗管理岗位上的专业人士。 任何希望提升沟通能力,改善人际关系的人士。 《临床沟通的艺术》将是您成为更全面、更富有同情心、更受信赖的医疗专业人士的宝贵伙伴。通过掌握书中的技巧,您将能够更有效地与患者建立联系,更好地理解他们的需求,从而提供更安全、更优质的医疗服务,最终为提升患者的整体健康福祉做出贡献。

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