前言Chapter 1 Office Work 商務辦公 1 Recruiting 員工招聘 2 Dealing with Emails 郵件處理 3 Transferrting Information 傳送資料 4 Filing 檔案事務 5 Releasing Notices 發布通知 6 Taking Memos 備忘錄 7 Arranging Travels 安排差旅 8 Procuring Equipment 設備采購 Chapter 2 Receptions 客戶接待 1 Making an Appointment 客戶預約 2 Changing an Appointment 預約改動 3 Meeting at the Airport 機場迎接 4 Introducing Myself 自我介紹 5 Entertaining Clients 招待客戶 6 Arriving at the Company 參觀訪問 7 Inviting to Dinner 宴會邀請 8 Expressing Thanks 錶達感謝 Chapter 3 Business Services 商業服務 1 Banking Services 銀行服務 2 Post Office Services 郵局服務 3 Airport Service 機場服務 4 In a Restaurant 在餐館 5 At the Hotel 在賓館 6 Sightseeing 觀光旅遊 7 Changing Plans 改變計劃 8 Business Reception 商務接待 Chapter 4 Business Meetings 商務會議 1 Making Arrangements 布置會議 2 Other Preparations 其他準備 3 Agenda 議事日程 4 Getting a Meeting Started 會議開始 5 Taking Minutes 會議紀要 6 Taking the Floor 發言 7 Discussions 會議討論 8 Summary and Adjournment 總結閉會 Chapter 5 Business Calls 商務電話 1 Leaving a Message 電話留言 2 Calling Back 迴電話 3 Having the Wrong Number 打錯電話 4 Calling an Operator 接綫員接聽電話 5 Proposing an Appointment over Phone 電話要求約見 6 Rescheduling over Phone 電話更改約定 7 Reserving a Room 預訂旅館 8 Booking a Ticket 預訂機票 Chapter 6 Business Negotiations 商務洽談 1 Inquiry 詢價 2 Offer 報價 3 Price Negofiations 磋商價格 4 Discounts 摺扣 5 Order 訂購 6 Contracts 閤同 7 Shipment Delay 裝運推遲 8 Claims 索賠 Chapter 7 Deriving Sectors of Business 商業的衍生環節 1 Commissions 傭金 2 Trademark Registration 商標注冊 3 Sample Exhibition 樣品展示 4 Sole Agent 獨傢代理 5 Letter of Credit 信用證 6 Banking Facilities 銀行業務 7 Public Relations 公共關係 8 Business Promotion 商務促銷 Chapter 8 Marketing 市場營銷 1 Market Surveys 市場調研 2 Market Developments 市場開發 3 Exhibitions 交易會 4 Quality and Quantity 質量與數量 5 Advertising and Promotion 廣告與促銷 6 New Products Introduction 介紹新産品 7 Aftersales Services 售後服務 8 Sales Agents 銷售代理商 Chapter 9 Business Interaction 商務交往 1 Visiting Colleagues 拜訪同事 2 Introducing Newcomer 介紹新人 3 Helping Each Other 同事互助 4 Consolation 安慰 5 Sympathy 同情 6 Klatch 聚會 7 Appointment 約會 8 Departure 告彆
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