前言Chapter 1 Office Work 商务办公 1 Recruiting 员工招聘 2 Dealing with Emails 邮件处理 3 Transferrting Information 传送资料 4 Filing 档案事务 5 Releasing Notices 发布通知 6 Taking Memos 备忘录 7 Arranging Travels 安排差旅 8 Procuring Equipment 设备采购 Chapter 2 Receptions 客户接待 1 Making an Appointment 客户预约 2 Changing an Appointment 预约改动 3 Meeting at the Airport 机场迎接 4 Introducing Myself 自我介绍 5 Entertaining Clients 招待客户 6 Arriving at the Company 参观访问 7 Inviting to Dinner 宴会邀请 8 Expressing Thanks 表达感谢 Chapter 3 Business Services 商业服务 1 Banking Services 银行服务 2 Post Office Services 邮局服务 3 Airport Service 机场服务 4 In a Restaurant 在餐馆 5 At the Hotel 在宾馆 6 Sightseeing 观光旅游 7 Changing Plans 改变计划 8 Business Reception 商务接待 Chapter 4 Business Meetings 商务会议 1 Making Arrangements 布置会议 2 Other Preparations 其他准备 3 Agenda 议事日程 4 Getting a Meeting Started 会议开始 5 Taking Minutes 会议纪要 6 Taking the Floor 发言 7 Discussions 会议讨论 8 Summary and Adjournment 总结闭会 Chapter 5 Business Calls 商务电话 1 Leaving a Message 电话留言 2 Calling Back 回电话 3 Having the Wrong Number 打错电话 4 Calling an Operator 接线员接听电话 5 Proposing an Appointment over Phone 电话要求约见 6 Rescheduling over Phone 电话更改约定 7 Reserving a Room 预订旅馆 8 Booking a Ticket 预订机票 Chapter 6 Business Negotiations 商务洽谈 1 Inquiry 询价 2 Offer 报价 3 Price Negofiations 磋商价格 4 Discounts 折扣 5 Order 订购 6 Contracts 合同 7 Shipment Delay 装运推迟 8 Claims 索赔 Chapter 7 Deriving Sectors of Business 商业的衍生环节 1 Commissions 佣金 2 Trademark Registration 商标注册 3 Sample Exhibition 样品展示 4 Sole Agent 独家代理 5 Letter of Credit 信用证 6 Banking Facilities 银行业务 7 Public Relations 公共关系 8 Business Promotion 商务促销 Chapter 8 Marketing 市场营销 1 Market Surveys 市场调研 2 Market Developments 市场开发 3 Exhibitions 交易会 4 Quality and Quantity 质量与数量 5 Advertising and Promotion 广告与促销 6 New Products Introduction 介绍新产品 7 Aftersales Services 售后服务 8 Sales Agents 销售代理商 Chapter 9 Business Interaction 商务交往 1 Visiting Colleagues 拜访同事 2 Introducing Newcomer 介绍新人 3 Helping Each Other 同事互助 4 Consolation 安慰 5 Sympathy 同情 6 Klatch 聚会 7 Appointment 约会 8 Departure 告别
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