CRM In Real Time pdf epub mobi txt 电子书 下载 2024


CRM In Real Time

简体网页||繁体网页
Barton J. Goldenberg
CyberAge Books
2008-04-01
368
USD 39.95
Paperback
9780910965804

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发表于2024-11-09

CRM In Real Time epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

CRM In Real Time epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

CRM In Real Time pdf epub mobi txt 电子书 下载 2024



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“Vital real-time business advice for the customer-centric organization.”

— Stan Davis, co-author, The Art of Business and Blur

This comprehensive guide to Customer Relationship Management (CRM) draws on Barton Goldenberg’s 20+ years of experience guiding firms to a successful implementation of CRM solutions and techniques. Goldenberg demonstrates how the right mix of people, process, and technology can help firms achieve a superior level of customer satisfaction, loyalty, and new business. Beginning with a primer for executives who need to get quickly up-to-speed on CRM, the book covers a full range of critical issues including integration challenges and security concerns, and illuminates CRM’s key role in the 24/7/365 real-time business revolution. CRM in Real Time is an essential guide for any organization seeking to maximize customer relationships, coordinate customer-facing functions, and leverage the power of the Internet as business goes real time.

“CRM in Real Time gets to the heart of what a successful CRM implementation is all about—people, process, and technology—and makes the powerful case for doing CRM in real time. You can save hundreds of hours and thousands of dollars by reading this book before taking on a CRM initiative.”

— Bob McLaughlin, Former VP, McGraw-Hill

CRM In Real Time 下载 mobi epub pdf txt 电子书

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