Book Description In a decade where customer satisfaction can mean the success or demise of an organization, customers still encounter barriers to information, inflexible corporate policies, and unenthusiastic employees who leave consumers with everlasting impressions--negative ones. Author James H. Donnelly, Jr, offers proven guidelines management must implement to keep customers satisfied. Through 25 real-life episodes, Dr. Donnelly shows the three important areas where companies must improve performance before they can improve their level of customer satisfaction: What customers know about satisfying customers; What customers know about managing people; What customers know about leadership.
評分
評分
評分
評分
本站所有內容均為互聯網搜索引擎提供的公開搜索信息,本站不存儲任何數據與內容,任何內容與數據均與本站無關,如有需要請聯繫相關搜索引擎包括但不限於百度,google,bing,sogou 等
© 2025 qciss.net All Rights Reserved. 小哈圖書下載中心 版权所有