<p>After sixteen printings in its first edition and two in this updated version, this bestseller remains America's most complete guide to the hidden asset that isn't taught in business schools -- the personal behavior that can make you or break you in today's competitive workplace. Letitia Baldrige takes the reader from the first interview and first day at work through all the complex knowledge we need to maneuver through the ranks and rise to the top.</p>

<p>WHAT THIS BOOK REVEALS:</p>

<p>The ten major problems at work that never existed before, but which everyone from trainee to CEO must learn to handle today</p>

<p>The twenty-four hallmarks of those who &quot;work smart&quot; today</p>

<p>Which behaviors accepted a short time ago may spell disaster today</p>

<p>The new codes concerning dress...language...socializing with colleagues...behavior when traveling and at conferences or meetings</p>

<p>What degree of informality is acceptable today -- and with whom</p>

<p>What you must know about the new manners relating to diversity...plurality...family values...sexual freedom...and substance abuse problems...about hiring and firing...and much more</p>

<p>A total update on today's business entertaining, from lunch with a guest at your desk to planning parties for thousands</p>

<p>Running meetings, from interoffice to international</p>

<p>Corresponding in every form, from traditional to high-tech electronics...forms of address...Plus the hidden rituals of business life that a polished professional on the rise must learn to handle with poise and confidence</p>

<p>As life at work becomes increasingly pressured, everyone needs to know more about improving interpersonal relations. You'll learn exactly what to do, what to say, and how best to present yourself, from this extraordinary guide. Plus -- <em>it's good reading!</em></p>

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利蒂希婭•鮑德瑞奇 夫人

 國際最頂尖禮儀權威，齣身名門世傢，專精禮儀。

 曾在美國駐巴黎及羅馬大使館主掌禮賓部門。

 曾擔任美國第一夫人傑奎琳•肯尼迪的事務官，達二十餘年之久，並於不同時期為5任美國第一夫人提供著裝建議。

 30歲成為世界著名珠寶品牌和美國殿堂級設計名門蒂芙尼集團的首位女性執行官。

 創立瞭自己的公司，在少有女性經營企業的保守年代中，成為美國女性企業傢的先驅。

 她的《禮儀書》至今已譯為二十多種語言，全球銷售超過500萬冊

 2009年，以特殊嘉賓身份齣席奧巴馬總統就職舞會。