Unit 1 An Introduction to Logistics and Supply Chain / 1Unit 2 Customer Service and Logistics / 20Unit 3 Purchasing and Supplier Management / 36Unit 4 New Logistics Trends in Materials Management / 56Unit 5 Warehousing Management / 77Unit 6 Inventory Management / 98Unit 7 Packaging and Logistics / 119Unit 8 Transportation Management / 133Unit 9 Logistics Costs Management / 151Unit 10 Third Party Logistics / 168Unit 11 Global Logistics Management / 187Unit 12 IT Systems and E-commerce / 203Unit 13 Retail Logistics / 219Unit 14 Reverse Logistics / 235Unit 15 Green Logistics / 253Glossary / 268Reference / 306
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