The New Gold Standard pdf epub mobi txt 电子书下载 2024

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Joseph Michelli

McGraw-Hill

2008-06-13

284

244.00元

Hardcover

9780071548335

图书标签: 管理学管理商业企业文化 HTM CEO一生必讀

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发表于2024-06-30

The New Gold Standard epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

The New Gold Standard pdf epub mobi txt 电子书下载 2024

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Discover the secrets of world-class leadership! . . When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. . . The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: . . Understanding the ever-evolving needs of customers. Empowering employees by treating them with the utmost respect. Anticipating customers' unexpressed needs and concerns. Developing and conducting an unsurpassed training regimen . . Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. . . The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. .

The New Gold Standard 下载 mobi epub pdf txt 电子书

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The New Gold Standard pdf epub mobi txt 电子书下载

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Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Antic...

评分☆☆☆☆☆

A ‘’Wow’’ Book!

评分☆☆☆☆☆

狮与冠的传奇我看了好久真的好难看懂，但是还是啃完了。即使被万豪收购，但是Ritz Carlton一直作为一个独立的案例存在于各种酒店管理的书中，可见其标杆地位。。

评分☆☆☆☆☆

A ‘’Wow’’ Book!