Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.
具體描述
讀後感
評分
評分
評分
評分
用戶評價
客戶成功經典著作
评分客戶成功經典著作
评分全麵瞭解客戶成功，國外saas企業的成功經驗、如何衡量、如何搭建團隊、如何管理
评分客戶成功經典著作
评分全麵瞭解客戶成功，國外saas企業的成功經驗、如何衡量、如何搭建團隊、如何管理
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