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发表于2024-11-27
Exceeding Customer Expectations pdf epub mobi txt 电子书 下载 2024
For courses in Fire Service Management and Administration. Addressing the need for modern fire departments to improve service and cost effectiveness while maintaining a level of excellence, this text for the fire safety professional emphasizes the use of Quality Improvement Programs to meet these demands. Describing the planning, training, and teamwork needed to bring about successful QIPs, this text explains their benefits and presents techniques to show that they are feasible and achievable in fire service today.
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Exceeding Customer Expectations pdf epub mobi txt 电子书 下载 2024