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发表于2024-12-02
Service Productivity Management pdf epub mobi txt 電子書 下載 2024
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
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Service Productivity Management pdf epub mobi txt 電子書 下載 2024