Cases in Hospitality Management pdf epub mobi txt 電子書 下載 2024


Cases in Hospitality Management

簡體網頁||繁體網頁
Hinkin, Timothy R.
John Wiley & Sons Inc
2005-10
176
455.00元
Pap
9780471686934

圖書標籤:  


喜歡 Cases in Hospitality Management 的讀者還喜歡




點擊這裡下載
    


想要找書就要到 小哈圖書下載中心
立刻按 ctrl+D收藏本頁
你會得到大驚喜!!

发表于2024-11-25

Cases in Hospitality Management epub 下載 mobi 下載 pdf 下載 txt 電子書 下載 2024

Cases in Hospitality Management epub 下載 mobi 下載 pdf 下載 txt 電子書 下載 2024

Cases in Hospitality Management pdf epub mobi txt 電子書 下載 2024



圖書描述

This is your guide to becoming an effective hospitality manager. The hospitality industry is a 'people' business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. And unlike many other industries, graduates entering the hospitality industry will quickly be assuming managerial roles. One of the only casebooks available that focuses specifically on hospitality management, "Cases in Hospitality Management" prepares readers to be successful managers by providing an effective connection between hospitality management theory and real-world workplace scenarios. Whether managing a kitchen, dining room, front desk, travel agency, fast-food restaurant, or an entire hotel, employees seek cues and reinforcement from managers to guide their behavior. "Cases in Hospitality Management" provides readers with the opportunity to apply their knowledge, experience, and management skills, allowing them to think quickly on their feet and react appropriately in a wide variety of settings. By analyzing and understanding the causes and effects of a number of real, critical incidents, readers will be better prepared to effectively deal with similar situations when they face them on the job. This new, updated second edition features: fifteen all-new cases dealing with a variety of managerial topics including technology, human resource management, customer service, and ethics; a broad array of real industry cases, including airlines, railroads, private clubs, conference centers, travel agents, auto rental, hotels, and restaurants; a new Technology section that explores data warehousing, the Internet, and electronic banking; a new Service Exemplars section that presents incidents involving truly exceptional service in a variety of contexts - from trains to resorts; and, a new Service Recovery section presents examples of companies failing to salvage service encounters that have gone awry.

Cases in Hospitality Management 下載 mobi epub pdf txt 電子書

著者簡介


圖書目錄


Cases in Hospitality Management pdf epub mobi txt 電子書 下載
想要找書就要到 小哈圖書下載中心
立刻按 ctrl+D收藏本頁
你會得到大驚喜!!

用戶評價

評分

評分

評分

評分

評分

讀後感

評分

評分

評分

評分

評分

類似圖書 點擊查看全場最低價

Cases in Hospitality Management pdf epub mobi txt 電子書 下載 2024


分享鏈接





相關圖書




本站所有內容均為互聯網搜索引擎提供的公開搜索信息,本站不存儲任何數據與內容,任何內容與數據均與本站無關,如有需要請聯繫相關搜索引擎包括但不限於百度google,bing,sogou

友情鏈接

© 2024 qciss.net All Rights Reserved. 小哈圖書下載中心 版权所有