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Building Great Customer Experiences pdf epub mobi txt 电子书下载 2024

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C. Shaw

Palgrave Macmillan

2002-9-13

244

GBP 44.99

Paperback

9781403939494

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发表于2024-09-20

Building Great Customer Experiences epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Building Great Customer Experiences pdf epub mobi txt 电子书下载 2024

图书描述

This is an updated edition of the bestselling book by Colin Shaw and John Ivens about building and delivering great customer experiences. Many companies neglect the customer experience. The authors show that physical execution and emotional impact of customer experiences may ultimately determine customer satisfaction and loyalty and commercial success of companies and brands. With the use of compelling examples and cases the authors show that this is key for all companies and organizations. In this revised edition they show that the customer experience has now become central to the agenda for many companies and organizations.

Building Great Customer Experiences 下载 mobi epub pdf txt 电子书