Great Customer Service on the Telephone pdf epub mobi txt 電子書下載 2024

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Anderson, Kristin J.

Amacom Books

1992-11

$ 12.37

Pap

9780814477953

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发表于2024-11-24

Great Customer Service on the Telephone epub 下載 mobi 下載 pdf 下載 txt 電子書下載 2024

Great Customer Service on the Telephone pdf epub mobi txt 電子書下載 2024

圖書描述

"First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service."

Great Customer Service on the Telephone 下載 mobi epub pdf txt 電子書