Transforming the American Hospital Provides an exciting, values-centered approach to leading organizational change that produces rapid and lasting results. --Coyla Anderson, executive vice president, operations, Holy Cross Health System At a time when the health care industry is going through a crisis--closures, layoffs, soaring costs, dissatisfied customers, and increased turnover--some hospitals have dramatically improved quality, productivity, and profitability. How? They have met the challenges of operating in today's health care environment through a complete, revolutionary transformation in how hospitals are managed. This book offers health care leaders an in-depth picture of how this new hospital operates and presents detailed, proven guidance for undertaking the transition.
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