Chief Customer Officer pdf epub mobi txt 电子书 下载 2024


Chief Customer Officer

简体网页||繁体网页
Jeanne Bliss
John Wiley & Sons Inc
2006-12
302
202.00元
HRD
9780787980948

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发表于2024-11-08

Chief Customer Officer epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Chief Customer Officer epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Chief Customer Officer pdf epub mobi txt 电子书 下载 2024



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Drawing on her first–hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a team—they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships. This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company’s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.

Chief Customer Officer 下载 mobi epub pdf txt 电子书

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