The Fundamentals of Business-to-Business Sales & Marketing

The Fundamentals of Business-to-Business Sales & Marketing pdf epub mobi txt 电子书 下载 2026

出版者:McGraw-Hill
作者:John Coe
出品人:
页数:208
译者:
出版时间:2003-08-29
价格:USD 24.95
装帧:Hardcover
isbn号码:9780071408790
丛书系列:
图书标签:
  • B2B Sales
  • B2B Marketing
  • Sales Strategy
  • Marketing Strategy
  • Lead Generation
  • Sales Process
  • Marketing Fundamentals
  • Business Development
  • Customer Acquisition
  • Account-Based Marketing
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具体描述

This book shows how today's B2B leaders are integrating new approaches and technologies with proven techniques to find, get, and keep customers. The traditional business-to-business, face-to-face selling approach has been in decline for a number of years. In its place has risen a new integrated sales coverage method that incorporates the best practices of direct/database marketing and field sales into a new B2B communication mix that will dramatically improve sales and marketing productivity. "The New Fundamentals of Business-to-Business Sales and Marketing" ties together the best of the old and the new, introducing a new sales coverage model that meets the needs of today's fast-paced, Web-based environment while retaining the benefits that only a knowledgeable, hands-on salesperson can bring to the table.Straight-talking and well-documented, this rulebook for selling success in the marketplace will show you how your organization can attain: improved, results-based marketing through the creation of a robust prospect and customer database; precise targeting of the right market through advanced segmentation and microsegmentation techniques; and, increased results from demand generation efforts that will produce real sales opportunities, not just raw inquiries Higher sales and profits for distributors and business partners through improved feedback systems and channel efficiencies. As a marketer, each day that you cling to outmoded technologies and practices could be costing you competitive advantages that will be difficult, if not impossible, to regain. "The New Fundamentals of Business-to-Business Sales and Marketing" will show you how to create and deploy a new sales coverage model that will enhance your go-to-market selling strategy and tactics like never before.'Yes, it's more difficult to sell today using the traditional salesperson-based go-to-market models. That's the bad news. The good news is that a new integration between sales and marketing is emerging that is producing a new sales coverage model. The goal of this book is to fully detail this model..." - From Chapter 1. Business-to-business selling has undergone a tremendous metamorphosis in the past decade. The actual purchase decision often requires input from many more people - frequently in multiple locations - while time-pressed buyers increasingly turn to the Internet for instant product information. Meanwhile, as sales professionals watch their call-to-close ratios go through the roof, they are driven even harder to meet the frequently heard twin appeals of "sell more" and "spend less" from management."The New Fundamentals of Business-to-Business Sales and Marketing" breaks through this impasse, showing sales and marketing decision makers how to meld effective face-to-face sales techniques with highly targeted communications that use the latest technologies - thereby creating a fully integrated, continuous marketing and sales system.Combining his 15 years of sales and sales management experience with twenty years of B2B database/direct marketing on both the client and agency side, John M.Coe shows you what you must do to: more closely match your firm's sales procedures with today's transformed buying process; bring marketing and sales together to improve inquiry generation, lead qualification, and sales conversion; improve feedback from sales and tighten the working relationship between marketing and sales; keep customer acquisition costs down by improving the lead development process before passing the opportunity to a high-cost sales resource; dramatically increase marketing and sales productivity through effective use of marketing databases, direct mail, telemarketing, E-mail, web conferencing, and more. Let "The New Fundamentals of Business-to-Business Sales and Marketing" provide you with a step-by-step roadmap for integrating your organization's sales efforts with its marketing communications programs by revamping and updating your go-to-market sales strategy.

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我必须承认,在阅读这本书之前,我对“市场营销自动化”的理解仅停留在软件层面的操作上,总觉得那是个很“冰冷”的流程。然而,这本书颠覆了我的固有印象。作者巧妙地将数据科学的严谨性与用户体验的温度感结合起来。他们详细解释了如何通过细致的用户画像(Persona)来设计营销漏斗的每一层级,确保信息在正确的时间、通过最恰当的渠道触达目标决策者。我特别喜欢书中关于“内容营销的深度与广度”的讨论,它区分了哪些内容是用来吸引流量的“广”,哪些内容是用来建立权威和推动转化的“深”。我之前盲目地生产了很多内容,但效果不佳,现在我明白了,缺乏战略性的内容部署,即便数量再多也只是噪音。遵循书中的指导,我们重新规划了内容地图,专注于那些能引发行业高层共鸣的白皮书和深度报告,结果是,我们网站的潜在客户提交质量有了质的飞跃,销售团队抱怨“询盘质量太高,我们快忙不过来了”——这绝对是最好的反馈。

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对于那些在大型、成熟市场中挣扎求存的企业来说,这本书提供了宝贵的“差异化生存指南”。我所在的行业竞争异常激烈,同质化现象非常严重,价格战几乎是唯一的出路。但是,这本书强调的“基于服务的收入模式创新”部分,彻底打开了我的思路。它引导我们思考,除了核心产品本身,我们还能提供哪些附加的、难以复制的专业服务,并将这些服务打包成一个更具吸引力的整体方案。书中对“客户成功管理”的阐述尤其深刻,它不再将售后支持视为成本中心,而是将其视为最高效的客户留存和交叉销售的温床。我根据书中的建议,调整了我们团队的KPI设置,将客户的续约率和满意度权重提高,结果在接下来的季度中,我们不仅成功地将几个摇摇欲坠的客户稳固下来,还通过他们主动推荐的新业务,实现了超预期的增长。这本书的价值就在于,它能帮助你从“卖东西”的思维,跃升到“共创长期价值”的战略高度。

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这本书的上市,对于那些刚刚踏入商业世界,或者正准备在B2B领域大展拳脚的职场新人来说,无疑是一剂强心针。我记得我第一次翻开它的时候,就被那种务实、接地气的叙事风格所吸引。作者似乎完全理解我们在实际操作中遇到的那些千头万绪的难题,而不是仅仅停留在理论的象牙塔里空谈。比如,书中关于“冷启动客户关系”的那一章,没有用那些晦涩难懂的学术术语,而是非常具体地列举了如何通过精准的行业洞察和个性化的开场白,敲开那些原本紧闭的大门。我尝试了书里提到的几种初次接触策略,其中一种关于利用社交媒体的微小互动来建立信任的方法,效果立竿见影,让我成功地将原本毫无交集的潜在客户,转化成了愿意进行深入交流的潜在合作伙伴。更让我欣赏的是,它并没有把销售和市场营销视为两个孤立的职场职能,而是深入剖析了两者之间如何形成一个相互促进、良性循环的生态系统。这种系统性的思考框架,对于我之前那种“头痛医头,脚痛医脚”的工作方式,起到了颠覆性的指导作用。我感觉自己像是拿到了一份详尽的作战地图,而不是一堆零散的战术指南,这对于提升整体业绩的可见性和可预测性,有着不可估量的价值。

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坦白说,市面上关于销售技巧的书籍多如牛毛,但真正能深入骨髓、改变思维模式的,凤毛麟角。这本书的独特之处,在于它毫不留情地揭示了B2B交易背后的“人性博弈”。它没有回避那些关于决策链的复杂性、关于权力结构、关于情感驱动的采购行为。特别是关于“价值主张的构建”那部分内容,简直是教科书级别的示范。作者用几个精心挑选的案例,演示了如何将一个原本平淡无奇的产品或服务,通过精准定位客户的“痛点”和“梦想”,升华为一个不可或缺的战略解决方案。我过去常犯的错误是,过分强调产品的技术规格,结果客户听得云里雾里,最后不了了之。但读了这本书后,我开始学会用客户的语言去对话,去描绘一个没有我们产品时,他们未来将错失的巨大机会。这种视角转换,不仅提升了我的会议参与度,更重要的是,显著缩短了我们平均的销售周期。这感觉就像是突然之间,我学会了如何看穿客户的言外之意,并且预判他们的下一步行动,极大地增强了我在谈判桌上的主动权。

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这本书的行文风格有一种沉稳而坚定的力量感,读起来丝毫没有那种浮躁的成功学气息。它更像是一位资深合伙人,在你耳边低语那些经过无数次失败和成功淬炼出来的真理。尤其在处理“长期客户关系维护”和“危机公关中的信任重建”方面,作者展现了近乎哲学思辨的深度。他们强调,B2B关系的基石不是合同条款,而是持续交付的可靠性(Reliability)和透明度(Transparency)。书中有一个观点让我深思:当产品出现不可避免的失误时,如何反应,比产品本身更决定了关系的生死。他们提供了一套完整的“主动担责与快速修复”的流程框架,这套框架远比任何标准化的道歉模板都要有效得多,因为它植根于真诚和对客户业务连续性的尊重。这本书不是那种读完一遍就能束之高阁的工具书,它更像是一部需要你时常翻阅、并在实际操作中不断对标和校准自己工作方法的“运营圣经”。我期待着未来能看到作者针对特定垂直行业(比如高科技制造业或金融服务业)的更深入应用篇章。

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