马库斯·白金汉领导了盖洛普公司长达20年的研究,旨在识别优秀经理和良好工作环境的核心特征。他是盖洛普领导术学院的高级讲师。
柯特·科夫曼在全球范围领导盖洛普工作环境评测和管理项目。他经常就如何建立高效率和顾客至上的工作环境为客户公司提供咨询。
The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And, yes, they even play favorites. This amazing book explains why. Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup's research were invariably those who excelled at turning each employee's talent into performance. In today's tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. Buckingham and Coffman explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her -- they define the right outcomes rather than the right steps; how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research -- which initially generated thousands of different survey questions on the subject of employee opinion -- finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level, and, best of all, the book shows you how to apply them to your own situation.
【经典摘要】 1. 优秀经理的两大信念:一是人的本性难移,不能强迫员工用完全相同的方式做一件工作;二是公司或组织生存的唯一目的是业绩,即能为内部或外部顾客带来益处的结果。经理的基本职责不是帮助员工成长,也不是创造一个环境让每一个人感到不凡额特殊,而是在于推动...
评分基本就是围绕12个问题展开的 1.我知道对我的工作要求吗? 2.我有做好我的工作所需要的材料和设备吗? 3.在工作中,我每天都有机会做我最擅长做的事吗? 4.在过去的七天里,我因工作出色而受到表扬吗? 5.我觉得我的主管或同事关心我的个人情况吗? 6.工作单位有人鼓励我...
评分来自盖洛普的众多调查数据,使这本书血肉丰满,且立意高远。三年后的今天,尽管外版经管书不断引进,包括德鲁克等大师之作,但这本书依然有顽强的市场生命力--虽然在普通书店里,它早已难觅踪影。 而事实上,它的后续之作〈现在,确定你的优势〉,同样精彩: 以下是我当年...
评分这本书对我来说至少有两点启发,在工作岗位选择时,通过哪些因素和指标判断出公司的『好坏』,以及,在考虑个人发展时,如何发挥个人独特的优势获得更快的成长。 在对很多复杂问题进行分析的时候,很容易混淆哪些是现象,哪些是根本和原因。 拿最近工作上遇到的问题来举例,某...
评分这本书对我来说至少有两点启发,在工作岗位选择时,通过哪些因素和指标判断出公司的『好坏』,以及,在考虑个人发展时,如何发挥个人独特的优势获得更快的成长。 在对很多复杂问题进行分析的时候,很容易混淆哪些是现象,哪些是根本和原因。 拿最近工作上遇到的问题来举例,某...
如何做好一个中层,注重人的天性,注重结果
评分本来没有想看,看后觉得比预想好些的xx书之二。又是送的,差点可以签名版。最有效的是关于个体差异和本性难移的阐述。后期难免xx书的翻来覆去啰里八嗦不过还是略有些信息含量的
评分对管理者来说,改变一个人不如按他的能力给他合适的任务。对一个公司来说,现管直接决定公司的命运。本书不仅仅对管理者有用,对于一个雇员来说,可以用本书来判断他本人在这个经理下是否能有作为。
评分Break all rules
评分改变我们固有的想法是多么重要,特别是对每个人如何去管理的问题,我们的太多想法是愚蠢的!为什么不去读这本书。很高兴看到中文版上市,希望每个人都可以从书中得到启发!
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