Perfect Phrases for Customer Service pdf epub mobi txt 電子書下載 2024

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Bacal, Robert

2010-11

256

$ 13.56

9780071745062

圖書標籤: 服務

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发表于2024-12-27

Perfect Phrases for Customer Service epub 下載 mobi 下載 pdf 下載 txt 電子書下載 2024

Perfect Phrases for Customer Service pdf epub mobi txt 電子書下載 2024

圖書描述

This title includes the right phrase for every situation...every time. You've heard it a million times: 'The customer is always right.' But let's face it - sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. "Perfect Phrases for Customer Service, Second Edition", provides the language you need for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: defusing bad situations before they get worse; handling complaints patiently and professionally; satisfying customers and increasing sales; and, building long-term relationships with important customers.

Perfect Phrases for Customer Service 下載 mobi epub pdf txt 電子書