The Service Providers pdf epub mobi txt 電子書下載 2024

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Yagil, Dana

2008-6

248

$ 118.65

9780230514973

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发表于2024-11-08

The Service Providers epub 下載 mobi 下載 pdf 下載 txt 電子書下載 2024

The Service Providers pdf epub mobi txt 電子書下載 2024

圖書描述

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. However, despite the growth in the number of studies which have explored issues relating to service providers, no book has so far integrated the knowledge regarding customer contact employees. The Service Providers is designed to fill the gap by discussing distinctive issues relevant to service providers, while linking them to extant research on customers and service in organisations. Integrating theory and research, it looks at factors that determine the performance of service providers, applies models of social psychology and organizational behavior to the analysis of the service role and points to important managerial implications.

The Service Providers 下載 mobi epub pdf txt 電子書