A Guide to Service Desk Concepts pdf epub mobi txt 電子書下載 2024

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Knapp, Donna

2009-3

396

$ 170.57

9780324785067

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发表于2024-11-24

A Guide to Service Desk Concepts epub 下載 mobi 下載 pdf 下載 txt 電子書下載 2024

A Guide to Service Desk Concepts pdf epub mobi txt 電子書下載 2024

圖書描述

A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITILA(R) V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk.

A Guide to Service Desk Concepts 下載 mobi epub pdf txt 電子書