Whether you are finding your way as a manager or you want to enhance the skills you already have, the Instant Manager series is exactly what you need! Written by leading experts, they are inexpensive, concise but above all authoritative guides to the subject at hand. The portable format allows you to carry the book easily to fit learning and development into your busy work life. Based on the 10 most FAQs, each chapter ends with a quick tip that can be taken on board immediately. A handy tear out card covering the most salient points allows you to carry the expertise with you wherever you go. 'Emotional Intelligence' includes coverage of the following, specifically tailored to give managers an understanding of how emotional intelligence can help them at work: what EI and EQ (Emotional Quotient) are and how they affect you as a manager and leader. You will also learn how it is useful in developing your staff and how it can help in achieving a good work/life balance. Two particularly fascinating chapters cover EI within the contexts of social diversity and conflict resolution.Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.