Freedom from Command & Control pdf epub mobi txt 电子书下载 2024

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Seddon, John

Productivity Press

2005-8

238

401.00元

Paperback

9781563273278

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发表于2024-07-07

Freedom from Command & Control epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Freedom from Command & Control pdf epub mobi txt 电子书下载 2024

图书描述

"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.

Freedom from Command & Control 下载 mobi epub pdf txt 电子书