Service Operations Management (3rd Edition) pdf epub mobi txt 电子书下载 2024

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Robert Johnston

Prentice Hall

2008-06-15

552

USD 79.00

Paperback

9781405847322

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发表于2024-11-09

Service Operations Management (3rd Edition) epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Service Operations Management (3rd Edition) pdf epub mobi txt 电子书下载 2024

图书描述

* Written specifically to better serve the needs of students on services-orientated operations management courses. * The first European-originated book. * Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships. * Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality. * Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.

Service Operations Management (3rd Edition) 下载 mobi epub pdf txt 电子书