Scoring Points pdf epub mobi txt 电子书下载 2024

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Clive Humby

Kogan Page

2008-9

304

215.00元

9780749453381

图书标签: 英文原版英国商业 Data Analytics Analysis

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发表于2024-12-28

Scoring Points epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Scoring Points pdf epub mobi txt 电子书下载 2024

图书描述

Swipinga grocery store's loyal-customer card has become second nature to shoppers these days. Scoring Points , one of the seminal marketing books of the last decade, tells the story of how British supermarket chain Tesco conceived, launched and developed its hugely successful Clubcard program -- and transformed itself into a winning brand. Authors Clive Humby and Terry Hunt, twokey members ofthe project, and Tim Phillips, a leading business writer and broadcaster, bring a compelling, behind-the-scenes account of Clubcard -- the successes, failures and lessons learned. They show how Tesco made customer loyalty marketing work, even when almost every other loyalty program failed, thanks to vision, a strong team ethic and a company-wide commitment to customer satisfaction. It includes three new chapters, including an examination of the US retail market and the authors' work with both Tesco and Kroger.

Scoring Points 下载 mobi epub pdf txt 电子书