Item 1 Meeting Guests迎接客人 Model 1 Meeting Guests at the Airport接机服务 Model 2 On the Way to the Hotel至饭店途中 Model 3 A Welcome Speech欢迎词 Model4 China-a Country with an Ancient Civilization古国话文明Item 2 H0teI Checkin 饭店入住登记 Model 1 Hotel Room Reservation预定客房 Model 2 Checking in入住登记 Model 3 Itinerary Planning行程安排 Model 4 Process ofHotel Guest Registration基本入住登记程序IIem 3 Housekeeping Service客房服务 Model 1 Escorting the Guest into the GuestRoom陪送客人进房 Model 2 Making Up the Room收拾房间 Model 3 About Room Service Order客房用餐服务 Model 4 Hotels Today今日酒店Item 4 Food&Beverage Service餐饮服务 Model 1 Reserving aTable预定餐桌 Model 2 Helping to Order Dishes帮助点菜 Model 3 The Payment付款 Model 4 The Chinese Food中国饮食Item 5 City Sightseeing and Transportation都市观光和交通 Model 1 City Tours都市游 M0del 2 Car Rental Service租车服务 Model 3 Xikou of Fenghua奉化溪口Item 6 The Service of TraveI Destinations旅游目的地服务 Model l Narrations on Tour沿途讲解 Model 2 At the Ticket Box在售票处 Model 3 Asking the Way问路 Model 4 The Role ofa Tour Guide导游的职责Item 7 Tour of Gardens园林游览 Model 1 ATriptotIle YuYuanGarden游览豫园 Model 2 Touringthe SummerPalace游览颐和园 Model 3 The Four Elements in a Traditional Garden园林四要素 Model 4 Suzhou Gardens苏州园林Item 8 T0ur of Mountains山、水之旅 Model 1 On Huangshan黄山之旅 Model 2 A Trip in Guilin游览桂林 Model 3 HuangguoshuWaterfalls黄果树瀑布 Model 4 West Lake西湖Item 9 Tour of Temples中国庙宇 Model l VisitingtheJadeBuddhaTemp~游览玉佛寺 Model 2 Daoism道教 Model 3 Visiting the Confucius Temple孔子庙 Model 4 Visiting 和 Wudang Mountain游览武当山Item 10 Tours of Historical Sites名胜古迹之旅 Model 1 A Tour of the Forbidden City游览紫禁城 Model 2 The Tour ofthe Great Wall长城之旅 Model 3 The Tianyi Pavilion Library天一阁藏书楼Item 11 Tour of Chinese Characteristic Culture 中国特色文化之旅 Model 1 Taljiquan太极拳 Model 2 Spring Festival春节 Model 3 Beijing Opera京剧 Model 4 China-Home ofTea茶乡中国Item 12 Shopping旅游购物 Model 1 Chinese Calligraphy中国书法 Model 2 Antiques and Ancient Furniture古玩家具 Model 3 At the Souvenir Shop在纪念品商店 Model 4 Jade Culture玉器文化Item 1 3 Handling Problems & Emergencies处理问题与紧急情况 Model 1 A Lost PaSsport遗失护照 Model 2 Calling the FirstAid Center打电话到急救中心 Model 3 First Aid Techniques急救技术Item 14 Handling Customer Complaints顾客投诉处理服务 Model 1 A Delayed Flight航班延误 Model 2 Complaining about the food食品投诉 Model 3 A Tour Guide or a Shopping Guide导游还是导购 Model 4 A Complaint Letter on Holiday Booking旅游度假投诉信Item 15 Checking 0ut结账退房服务 Model 1 Paying the Hotel Bill in Cash现金付账 Model 2 Paying with Credit Card信用卡付账 Model 3 Paying with a Traveler's Check支票付账 Model 4 Checkout Service Procedures退房结账程序Item 16 Farewell，China再见，中国 Model 1 See You Again Soon再见 Model 2 Seeing Guests off at the Airport机场送客 Model 3 A Farewell Speech欢送词参考书目
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