Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 pdf epub mobi txt 电子书下载 2024

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Pete Blackshaw

Doubleday Business

2008-7

193

USD 21.95

Hardcover

9780385522724

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发表于2024-06-15

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 pdf epub mobi txt 电子书下载 2024

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In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"—blogs, social networking pages, message boards, product review sites—even a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, marketers, and business leaders how to establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust.Filled with stories based on his experience working with Fortune 500 brands such as Toyota, Dell, Nike, Sony, General Motors, Hershey, Unilever, Nestlé, Lexus, and Bank of America, Blackshaw offers a clear strategy to sustain a competitive advantage by creating enduring, loyal relationships with today’s consumer.

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 下载 mobi epub pdf txt 电子书