Unit 1 How Does One Become a Secretary? Section 1 Being Interviewed Section 2 Preparing an Interview Section 3 Writing a Letter of Application and Resume Section 4 Getting Some Knowledge of a SecretaryUnit 2 How Does a Secretary Work at the Office? Section 1 Meeting the Office Staff Section 2 Getting Along Well with One' s Boss and Colleagues Section 3 Getting Some Knowledge of English Letters (1) Section 4 Getting Some Knowledge of Business Etiquette (1)Unit 3 How Does a Secretary Manage His/Her Office Efficiently? Section 1 Bringing Order to the Office Section 2 Keeping Your Office Green Section 3 Organizing Your Office Section 4 Managing Records EffectivelyUnit 4 How Does a Secretary Receive Visitors? Section 1 Dealing with Visitors Section 2 Being Courteous and Efficient Section 3 Get Some Knowledge of English Letters (2) Section 4 Get Some Knowledge of Business Etiquette (2)Unit 5 How Does a Secretary Handle Phone Calls? Section 1 Making and Answering Phone Calls Section 2 Telephoning Effectively Section 3 Writing a Letter of Introduction Section 4 Being Diplomatic (1)Unit 6 How Does a Secretary File Effectively? Section 1 Doing Filing Section 2 Filing Effectively Section 3 Writing a Letter of Congratulations Section 4 Being Diplomatic (2)Unit 7 How Does a Secretary Deal with Meetings? Section | Taking Minutes at a Meeting Section 2 Learning How to Take Minutes Section 3 Writing a Letter of Invitation (1) Section 4 Preparing a MeetingUnit 8 How Does a Secretary Host Visitors from Abroad? Section 1 Hosting American Visitors Section 2 Being Dignified and Gracious Section 3 Writing a Letter of Invitation (2) Section 4 Getting to Know Christianity (l)Unit 9 How Does a Secretary Deal with Speeches ? Section 1 Interpreting at a Banquet Section 2 Learning Speeches Section 3 Writing Ceremonial Speeches (1) Section 4 Getting to Know Christianity (2)Unit 10 How Does a Secretary Make Arrangements for Business? Section 1 Making an Itinerary Section 2 Planning Effectively Section 3 Writing Ceremonial Speeches (2) Section 4 Getting to Know Islam (l)Unit 11 How Does a Secretary Make Reservations? Section | Booking Airline Tickets Section 2 Booking Effectively Section 3 Writing Memos Section 4 Getting to Know Islam (2)Unit 12 How Does a Secretary Become an Efficient Guide ? Section 1 Visiting the Great Wall Section 2 Being a Good Guide Section 3 Learning How to Make an Agenda Section 4 Getting to Know Buddhism Unit 13 How Does a Secretary Become a Learned International Business Person? Section 1 Talking about International Trade Section 2 Getting to Know What is INCOTERMS Section 3 Learning How to Get Paid in International Trade Section 4 Getting to Know Import and Export DocumentationUnit 14 How Does a Secretary Interpret During Negotiations? Section 1 Acting as an Interpreter in Negotiations Section 2 Interpreting Effectively Section 3 Writing a Letter of Condolence Section 4 Speaking English with Correct Pronunciation and Intonation (1)Unit 15 How Does a Secretary Deal with a Business Contract? Section 1 Talking about a Contract Draft Section 2 Getting Some Knowledge of a Business Contract Section 3 Learning How to Draft a Business Contract Section 4 Speaking English with Correct Pronunciation and Intonation (2)Unit 16 How Does a Secretary Guide the Guests to Go Shopping in China? Section 1 Making Purchases Section 2 Being Jack ofAll Trades and Master ofNone Section 3 Writing a Letter of Thanks(1) Section 4 Being a Calligrapher ofEnglish HandwritingUnit 17 How Does a Secretary Say Goodbye Impressively? Section 1 Seeing Guests offattheAirport Section 2 Saying Goodbye Impressively Section 3 Writing a Letter of Thanks(2) Section 4 GettingMoreInformation aboutBeing a Secretary附錄一 英語單元音和雙元音對照錶附錄二 名言、古訓附錄三 常用縮略詞對照錶附錄四 劍橋國際考試·劍橋秘書技能執業證書·溝通和項目管理(2級)(1999年考試樣捲)附錄五 劍橋國際考試·劍橋秘書技能執業證書·辦公室管理(2級)(1999年考試樣捲)主要參考書目
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