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Designing and Managing Programs: An Effectiveness-Based Approach, Third Edition, is an updated version of THE classic book on program management and design. This new edition is written in a deliberate manner that has students following the program planning process in a logical manner. Students will learn to track one phase to the next, resulting in a solid understanding of the issues of internal consistency and planning integrity. The book's format guides students from problem analysis through evaluation, enabling students to apply these concepts to their own program plans.

Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies. Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters. Robert M. Moroney is Professor of Social Policy and Planning at the School of Social Work at Arizona State University. He is the author of ten books and over 60 articles and book chapters on various aspects of policy, planning, and program evaluation. He currently serves as a board member of the Rosalyn Carter Institute for Human Development. He does extensive consultation with numerous national, state, and local human service organizations.

Preface PART I. ASSESSING CURRENT PRACTICES 1. Contemporary Issues in Social Service Program Planning and Administration Chapter Overview The Era of Accountability The Logic Model Community Focus The Issue of Effectiveness Assessing an Existing Program What Is Effectiveness-Based Program Planning? Using Effectiveness Principles to Understand Existing Programs PART II. PROBLEM ANALYSIS/NEEDS ASSESSMENT 2. The Contribution of Theory to Program Planning Chapter Overview The Use of Theory in Program Planning Theory of Practice Theory in Practice Theory of Program Planning Types of Planning Theory in Program Planning 3. Understanding Social Problems Chapter Overview Addressing Social Problems Stating Problems as Solutions The Need for a New Approach Identifying a Social Condition Defining Problems Frameworks for Problem Analysis 4. Needs Assessment: Theoretical Considerations Chapter Overview The Concept of Need Theoretical Understandings of Need Needs Assessment and the Planning Process Factors Influencing the Definition of Need Different Perspectives on Need Need Categories and the Planning Process Determining Who Is in Need Two Major Problems: Reliability and Availability of Data 5. Needs Assessment: Approaches to Measurement Chapter Overview Methodologies Used in Measuring Need Extrapolating From Existing Studies (Normative Need) Using Resource Inventories (Normative Need) Using Service Statistics (Expressed Need) Conducting a Social Survey (Perceived Need) Holding a Public Forum (Perceived Need) Selecting the Best Method Approaches Useful for Locating Concentrations of High-Risk Groups Concluding Comments on Needs Assessment PART III: PLANNING, DESIGNING, AND TRACKING THE INTERVENTION 6. Selecting the Appropriate Intervention Strategy Chapter Overview The Program Hypothesis Types of Program Hypotheses The Process of Developing a Program Hypothesis Program Hypotheses and the Idea of Consequences From Program Hypothesis to Service Incorporating Problem Analysis Into Program Design 7. Setting Goals and Objectives Chapter Overview Goals and Objectives: A Framework for Action From Program Hypothesis to Goals and Objectives The Function of a Mission Statement The Formulation of Goals The Formulation of Objectives Requirements for All Objectives Outcome Objectives Process Objectives and Activities Integrating Outcome Objectives, Process Objectives, and Activities 8. Designing Effective Programs Chapter Overview The Significance of Program Design Designing the Elements of a System Defining the Elements of a Program The Relationship Between Objectives and System Components Specifying the Program Hypothesis 9. Using Management Information Chapter Overview Documentation Practices in Social Services Designing a Data Collection System for a Program PART IV: CALCULATING THE COSTS AND VALUE OF THE INTERVENTION 10. Budgeting for Control, Management, and Planning Chapter Overview The Differences Between Budgeting and Accounting The Principal Purposes of Budgeting Budgeting and the Systems Framework Models of the Budgetary Process Major Budgeting Systems Dealing With Revenue Increases and Decreases Budgeting in Social Service Agencies Today 11. Line-Item, Functional, and Program Budgeting Systems Chapter Overview The Focus of Major Budgeting Systems Line-Item Budgeting Systems The Link Between Line-Item Budgeting and Functional and Program Budgeting Functional Budgeting Systems Program Budgeting Systems A Comprehensive Budgeting System 12. Performance Measurement, Monitoring, and Program Evaluation: Data Requirements Chapter Overview The Link Between Performance Measurement, Monitoring and Evaluation, and Management Information Systems Feedback and Self-Evaluating Systems Performance Measurement Monitoring Program Evaluation Program Data Requirements Performance Measurement, Monitoring, Program Evaluation, and Program Data The Utility of Performance Measurement, Monitoring, and Program Evaluation 13. Program Impact Evaluation and Hypothesis Testing Chapter Overview Differentiating Program Evaluation From Performance Measurement Impact Program Evaluation Impact Program Evaluation and Hypothesis Testing Research Designs for Impact Program Evaluation A Concluding Comment About the Authors
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