Funeral Home Customer Service A–Z pdf epub mobi txt 电子书下载 2024

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简体网页||繁体网页

Alan D. D. Wolfelt

Companion Press

2005-4-1

252

GBP 16.46

Paperback

9781879651449

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发表于2024-11-30

Funeral Home Customer Service A–Z epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Funeral Home Customer Service A–Z pdf epub mobi txt 电子书下载 2024

图书描述

From personalising memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's 'experience economy' customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

Funeral Home Customer Service A–Z 下载 mobi epub pdf txt 电子书