Oakland on Quality Management, Third Edition pdf epub mobi txt 电子书下载 2024

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John S Oakland

Butterworth-Heinemann

2004-10

488

623.00元

HRD

9780750657419

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发表于2024-11-08

Oakland on Quality Management, Third Edition epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Oakland on Quality Management, Third Edition pdf epub mobi txt 电子书下载 2024

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'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality.

The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

* Tested amongst practitioners at a series of conferences

* Written by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth practical style

* Suitable for MBA students as well as practising managers

Oakland on Quality Management, Third Edition 下载 mobi epub pdf txt 电子书