Contents
List of Figures and Tables xi
the changing world of work and contemporary human resource management 1

a summary 9

2 HR behaviours 17

5 HRM in the twentyfirst century? 32

Human Resources Strategyperspectives and theories 40

1 Best practice best fit and RBV a summary 44

Competencies in People Resourcing 61

1 Boyatzis competency model 66

List of Figures and Tables xi Why do employers use competency frameworks? 68

3 Creating a new competency framework for the senior 74

Using competencies 78

Human Resource Planning Employee Retention and Worker Flexibility 89

Ethics and professionalism 26 Employee retention 100

perspectives Safelife Insurance Limited 115

HR Information Systems and eenabled HR 121

1 Strategic decisionmaking 127

Young Peoples Fashion PLC and HRIS 133

attracting the right people 141

Recruitment selection and the systems approach 143

1 The recruitment and selection subsystems 145

Recruitment methods attracting applications 151

ABZee Human resource planning 160

5 Percentage of organisations using different recruitment 164

Asylum and Immigration Act 1996 166

choosing the right people 169

1 Employer ethics in recruitment and selection 171

Validity reliability and popularity of selection 172

4 Extended application form statements for behavioural 177

Recruitment and selection 189

Successful transition through preengagement 195

9 Example of an exit interview proforma 201

Managing Diversity 208

Implementation of age discrimination 215

Equal pay 221

Pay Reward and Resourcing 230

1 An example of the factors in a points rating system 243

5 Conflicts and ambiguities in PRP 254

Reward Financial Benefits and Pensions 264

1 Illustration of a flexible benefits menu which would 268

Pensions 270

2 Comparison of final salary and money purchase 275

Pensions change at Woolworths 278

3 Emerging and declining reward trends 284

Managing and Appraising Performance 288

1 Examples of individual objectives 293

The balanced scorecard and performance 298

2 Being unwell on a scale of 10 versus being unfit for work 302

Managing absence and attendance 308

4 The sick absence encounter between manager and employee 309

Human Resource Development and Organisation Development 317

1 The dualistic dimensions of HRD 320

The training cycle the path to organised learning 323

Organisation development 331

OD and links with strategic management 334

Knowledge management 340

2 The role of a change agent 342

Managing Health and Safety at Work 348

1 The facts on workrelated ill health and injury 350

A practical guide to the Health and Safety 357

2 A systematic approach to risk assessment 359

Protection against dismissal health and safety 364

5 Successful health and safety management 368

The Strategic Management of Wellness at Work 373

1 A menu of the potential sources of stress 380

Stress management policy at Goodwins 385

3 The contrast between strong management and bullying 388

Alcohol misuse and drug abuse 391

Violence at work 398

4 Employment National Training Organisation ENTO 401

Employment Relations in Context 409

Introduction 410

1 Summary of key changes to collective employment law 417

Union recognition at Key Bits Ltd 420

Trade unions 428

Employment Relations Processes 435

1 Organisational criteria favouring company and plant 440

Conciliation mediation and arbitration 444

3 Back to the future? 446

The negotiation process 452

4 Key factors determining the approach to negotiation 453

discipline and grievance 462

1 Principles of natural justice in employment 468

Discipline at work Jobs for 478

4 Hearing structure for grievance or dispute for larger 482

Termination of Employment 487

Introduction 488

1 An ethical approach to dismissal within the legal framework 489

Fair reasons for dismissal 494

Five fair reasons explored 497

2 An illustrative case of dishonesty dismissal and the burden 499

Christmas spirit and the amorous 503

3 Principles for dealing with ill health 506

Constructive dismissal 510

Managing Redundancy 523

Measured factor criteria for redundancy selection 531

Index 546

Copyright

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