"Excellent example manual and helpful author. This book proved to be an excellent starting point for our QMS. Without the aid of a consultant I found it difficult in understanding how the ISO requirements could be applied to our business. This book and the example quality manual helped us to focus on how our procedures could be transformed into a quality manual which would meet the ISO requirements. Also helpful was the email link to the author. Mr Tricker emailed me a copy of the example quality manual. This enabled us to prepare the basis of a quality manual with logical chapters and sections. Once we had this it enabled us consider each section in turn and see how it applied to our company. In conclusion, if you are wanting to go for ISO accreditation and want some guidance without the expense of a consultant, this is an excellent book to set you on your way." Geoff Robinson, Tyne & Wear

"My predecessor had tried and failed to finish up an ISO9000 system over a four-year period. I intend to be successful. After browsing over your book, it looks like you offer everything I'll need to do so. I'm eager to start." - David R. Shaddock, Director of Engineering, Kenwood Electrical Systems Ltd.