Resolving Patient Complaints pdf epub mobi txt 电子书下载 2024

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Osborne, Liz

Jones & Bartlett Pub

2003-6

256

$ 204.47

Pap

9780763726225

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发表于2024-11-14

Resolving Patient Complaints epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Resolving Patient Complaints pdf epub mobi txt 电子书下载 2024

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Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, as well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, as a result, greatly reduce risk management claims.

Resolving Patient Complaints 下载 mobi epub pdf txt 电子书