<EM>ITIL® Version 3 At a Glance</EM> takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. </P>

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The desk references unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. <EM>ITIL® Version 3 At a Glance</EM> will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.</P>

Each chapter in <EM>ITIL® Version 3 at a Glance</EM> summarizes one of the ITIL® v3 books in the following consistent structure:</P>

- Brief Description of the Stage</P>

- Overview Diagram of the Stage</P>

- Key Concepts of the Stage</P>

- Practices or Processes</P>

- Roles</P>

- Process Purpose</P>

-Overview Diagram</P>

-Key Concepts</P>

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